If your resource management strategy still revolves around utilisation percentages, you are fighting yesterday's battle with outdated weapons. The organisations that will lead in the AI era are not those that keep people busy — they are those that deploy the right capabilities to the right opportunities at precisely the right moment. There is a number that appears in almost every IT resource management review I have ever attended: utilisation rate. The target varies — 85%, 90
The future IT working model blends permanent employees, gig talent, strategic partners, and AI into governed delivery ecosystems. Why the remote vs office debate misses the point — and what operations leaders should build instead.
